Managed IT & Support

Reliable, secure IT support for small and mid-sized businesses with flat rate pricing, no surprise fees, and unlimited business-hours helpdesk included.

Optional 24/7 coverage is available for firms that require round-the-clock support.

Request a Free Assessment

No commitment. We'll review your environment and share practical next steps.

Led by a CISSP and CISM with experience supporting law firms and professional services organizations.

What You Can Expect

We manage your IT environment so your team can stay focused on serving your clients without interruptions. Our approach combines proactive security, reliable support, and structured processes built for small and mid-sized professional services firms.

Both Secure IT and Secure IT Plus include the essential tools and support professional services organizations need, without unexpected add-ons.

Security first

Monitoring, patching, and hardening aligned with CIS Controls and NIST CSF. Strong security practices reduce risk and support compliance requirements.

Secure IT Plus includes additional protections such as SIEM logging, identity enforcement, and privileged access controls, which are described in more detail on our Cybersecurity and Compliance page.

Unlimited help desk

Business-hours support with defined SLAs and optional 24x7 response. Remote first, onsite when needed.

All support is tracked and reported through documented response and resolution targets.

Proactive care

Standardization, lifecycle planning, and continuous monitoring reduce disruptions and improve operational resilience.

Standardization reduces risk and simplifies compliance.

Personal partnership

Plain language, fast communication, and regular reviews. You always know what we are doing and why.

Core Service Areas

Everything you need for stable, secure, and compliant IT operations.

Managed Help Desk

Unlimited business-hours support with clear SLAs. Remote first, onsite when required. We resolve issues quickly so your team stays productive.

  • Fast troubleshooting and ticket tracking
  • User onboarding and offboarding assistance
  • Monthly response and resolution metrics

Procurement & Lifecycle

Standardized hardware and peripherals, zero-touch deployment, and full lifecycle management. Devices stay secure and compliant from day one.

  • Configuration baselines and encryption
  • Warranty and refresh tracking
  • Secure disposal and data sanitization

Network & Infrastructure

Reliable and secure networking designed for uptime and defense-in-depth, supported by defined SLAs and fully documented configurations. We manage firewalls, switching, Wi-Fi, and secure remote connectivity with a focus on uptime and operational resilience.

  • Firewall and Wi-Fi configuration management
  • Performance and uptime monitoring
  • Secure remote access and segmentation

Backup & Recovery

Backups that actually get tested. We monitor every job, perform periodic restore checks, and document recovery objectives so you can depend on them when needed.

  • Continuous monitoring of backup success
  • Regular restore verification and documentation
  • Defined RTO and RPO targets.

How We Work

We focus on proactive management rather than reactive support. Every partnership starts with an assessment of your systems, followed by stabilization and long-term support.

We keep your team productive with support that is straightforward to engage with and predictable to budget for.

Our onboarding process is structured to minimize disruption and ensure a smooth transition for your team.

Our support workflows follow ITIL 4 practices so service stays consistent, escalations are clear, and outcomes are predictable.

Assess

We evaluate your environment and identify strengths, risks, and quick wins.

Stabilize

We patch vulnerabilities, standardize systems, and harden configurations.

Support

We handle daily operations and provide insight reports that keep you informed.

Request a Free Assessment

No commitment. We'll review your environment and share practical next steps.

Explore More Services

Discover how our other services can complement your IT operations.

Cybersecurity & Compliance

Defense-in-depth protection with continuous monitoring, vulnerability management, and compliance alignment to keep your business secure and audit-ready.

Learn More

Cloud & Advisory Services

Modernize your environment with cloud migrations, Microsoft 365 and Google Workspace setup, identity management, and strategic IT roadmapping.

Learn More